Our turnaround time does not currently have a definitive timeframe and orders will be fulfilled in the order they came in. Our typical turnaround time is 3-4 weeks with the exception of certain circumstances. These circumstances include the arrival of preorders which take priority over standing orders, large orders, sales, fabric delays, and family emergencies. Preorders can take 12 weeks or longer, sometimes longer especially due to COVID related delays. We have the right to change, update, and increase turnaround times as needed.
Refunds, Returns & ExchangesWe do not allow refunds, returns or exchanges on any of our items do to the custom nature unless the mistake was on our behalf. Please utilize the sizing catalog to ensure you are ordering the correct size for yourself or your child.
Once we drop a package off to USPS, we are no longer responsible for the item. Our US shipping is free. For an international shipping or if you need an order by a specific date please contact firstname.lastname@example.org prior to placing your order.